Responsible Gaming
at 8g88
8g88 believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. We provide every registered player in Bangladesh with a full suite of responsible gaming tools, including deposit limits, session timers, cool-off periods, and self-exclusion options. Our platform is strictly for adults aged 21 and above, and our support team is available 24/7 to assist anyone who feels their gambling habits may be getting out of hand.
How 8g88 Protects Every Player
Responsible gaming is not a box we tick — it is a core part of how 8g88 operates. Every tool, policy, and process described on this page is active on the platform right now, available to every registered player at no cost.
Strict Age Verification
8g88 enforces a minimum age of 21 for all registered players. Age is verified at registration and again at the point of first withdrawal. Any account found to belong to a person under 21 is closed immediately and deposited funds are reviewed in accordance with applicable policy. No exceptions are made.
Flexible Deposit Limits
Players can set daily, weekly, or monthly deposit limits directly from their account dashboard. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — giving players a meaningful cooling-off window before raising their own spending ceiling. Reducing a limit takes effect immediately.
Session Time Limits
8g88 allows players to set a maximum session duration. When the limit is reached, the platform displays a clear notification and automatically logs the player out. This tool is designed to prevent extended unplanned gambling sessions and to encourage regular breaks from play.
Cool-Off Period
If you feel you need a short break from gambling without committing to full self-exclusion, 8g88 offers cool-off periods of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, your account remains open but all betting, casino play, and deposit functionality is suspended. The cool-off cannot be cancelled early once activated.
Self-Exclusion
For players who need a longer or permanent break, 8g88 provides self-exclusion options of 3 months, 6 months, 1 year, or permanent exclusion. During self-exclusion, your account is fully suspended and you will not receive any marketing or promotional communications from 8g88. Contact support to initiate self-exclusion immediately.
24/7 Player Support
Our dedicated support team is available around the clock via live chat inside your account dashboard and via email at [email protected]. If you are worried about your gambling behaviour — or that of someone close to you — please reach out. Our team is trained to handle responsible gaming concerns with sensitivity, confidentiality, and urgency.
Your Responsible Gaming Toolkit
Every tool below is accessible from the Responsible Gaming section of your 8g88 account dashboard. No phone call required — activate any limit or exclusion instantly, at any time of day or night.
Deposit Limits
Set a maximum amount you can deposit per day, week, or month. Limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Once set, limits can only be increased after a mandatory 24-hour review period.
Session Timer
Choose your maximum session length — from 30 minutes up to 8 hours. When your session limit is reached, 8g88 will show a responsible gaming reminder and log you out automatically. You can reset the timer once per 24-hour period.
Cool-Off Mode
Take a structured short break of 1 day, 2 days, 7 days, or 30 days. Your account data and balance are preserved. You can log back in after the cool-off expires, but you cannot cancel the cool-off once it has started.
Self-Exclusion
Exclude yourself from 8g88 for 3 months, 6 months, 1 year, or permanently. During exclusion, all access is blocked and no promotional communications are sent to you. To initiate, contact our 24/7 support team via live chat or email.
Is Your Gambling Under Control?
Honest self-reflection is the first step toward maintaining a healthy relationship with gambling. Review the questions below and consider whether any of them apply to you or someone you know. If you answer "yes" to two or more questions, we strongly encourage you to activate a cool-off period or self-exclusion, or to speak with a support agent.
Do you spend more money on gambling than you originally planned, or more than you can comfortably afford to lose?
Do you feel anxious, irritable, or restless when you are unable to gamble or when you try to stop gambling?
Have you tried to cut back on your gambling but found it difficult or impossible to do so on your own?
Do you find yourself gambling to escape from stress, anxiety, boredom, or personal problems rather than purely for entertainment?
Have you borrowed money, sold belongings, or neglected financial obligations such as rent or utility bills in order to fund gambling?
Have family members, friends, or colleagues expressed concern about the amount of time or money you spend on gambling?
Do you find yourself chasing losses — continuing to gamble in an attempt to win back money you have already lost?
How to Take Action Right Now
If you believe your gambling is causing harm — to your finances, mental health, relationships, or work — please take one of the following steps immediately. You do not have to wait until things become severe.
Contact 8g88 Support via Live Chat
The fastest way to activate a cool-off or self-exclusion is through the live chat option in your account dashboard. Our support agents are trained in responsible gaming and will process your request within 1 hour of identity verification. Live chat is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, Victory Day, and all Bangladesh public holidays.
Send an Email to [email protected]
If you prefer to communicate in writing, email our support team at [email protected] with the subject line "Responsible Gaming Request". Include your registered username and the specific action you want to take — deposit limit reduction, cool-off, or self-exclusion. We will acknowledge your email within 2 hours and complete your request within 24 hours.
Use the Self-Service Tools in Your Dashboard
Many responsible gaming tools — including deposit limits, session timers, and cool-off periods — can be activated directly in the Responsible Gaming section of your account settings without needing to contact support. Log in, navigate to Account Settings, and select Responsible Gaming to view and update your current limits and restrictions.
Seek Professional Support
8g88 encourages any player experiencing serious gambling-related difficulties to seek independent professional support. Mental health services, debt counselling, and addiction support resources are available across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. Speaking with a qualified professional is a sign of strength, not weakness.
Support Contacts
Live Chat: Available 24/7 in your account dashboard after login.
Email: [email protected]
WhatsApp: Available after login via the in-app support menu.
8g88 Responsible Gaming Policy
1. Our Commitment to Responsible Gaming
8g88 is committed to providing a safe, transparent, and enjoyable gambling environment for all registered players in Bangladesh. We recognise that while the vast majority of our players enjoy gambling as a form of entertainment without experiencing harm, a minority of players may develop gambling-related problems at some point in their playing life.
Our Responsible Gaming Policy sets out the specific measures, tools, and processes 8g88 has in place to support player wellbeing, prevent gambling-related harm, and ensure that the platform is used only by eligible adults. This policy is binding on 8g88 and forms part of the overall Terms & Conditions that govern your use of the platform.
2. Age Restriction — 21+ Only
8g88 strictly enforces a minimum age requirement of 21 years for all registered players. This applies to all residents of Bangladesh regardless of location — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh.
Age verification is conducted at the point of registration through our Know Your Customer (KYC) process, and again at the point of first withdrawal. If a player is found to be under 21 at any point — whether discovered during KYC, through a third-party report, or through our own monitoring — the account will be closed immediately. Deposited funds from underage accounts are subject to review and may not be returned where there is evidence of deliberate misrepresentation of age.
8g88 also recommends that parents and guardians of young people use parental control software to restrict access to online gambling websites. If you suspect that a minor in your household has accessed or registered on the 8g88 platform, contact our support team immediately at [email protected].
3. Player Identification and Monitoring
8g88 monitors player betting patterns and account behaviour on an ongoing basis to identify signs of potential problem gambling. Indicators that may trigger a responsible gaming review include: rapid increases in bet sizes, extended unbroken playing sessions, frequent deposits following losses, irregular or erratic wagering patterns, and a high frequency of failed deposit attempts.
Where our monitoring systems flag a player account as potentially showing signs of problem gambling behaviour, a member of the responsible gaming team may proactively reach out to the player via live chat or email to check in, provide information about the available tools, and — if appropriate — suggest activating a limit or cool-off. Players are not obligated to respond, but we strongly encourage engagement with these outreach messages.
4. Deposit Limits — Detail
8g88 allows players to set a maximum deposit amount on a daily (24-hour rolling), weekly (7-day rolling), or monthly (30-day rolling) basis. Limits can be set to any amount in Bangladeshi Taka (BDT) — for example, ৳5,000 per day, ৳20,000 per week, or ৳50,000 per month.
Key rules governing deposit limits on 8g88:
- A new deposit limit takes effect immediately upon being set.
- Reducing an existing deposit limit takes effect immediately.
- Increasing an existing deposit limit is subject to a mandatory 24-hour waiting period. This delay is designed to prevent impulsive decisions made in the heat of a losing session.
- Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard combined. You cannot circumvent a ৳5,000 daily limit by using a different payment method.
- Players may set multiple limits simultaneously — for example, a daily limit and a monthly limit at the same time.
5. Session Time Limits — Detail
A session time limit sets the maximum continuous time you can spend logged in and actively using the 8g88 platform in a single session. Configurable session durations include 30 minutes, 1 hour, 2 hours, 4 hours, and 8 hours. When the chosen duration is reached, the platform will display a responsible gaming reminder screen showing how long you have been playing, your net win/loss for the session, and options to either end the session or extend it once per 24-hour period.
If no action is taken within 5 minutes of the reminder screen appearing, the platform will log you out automatically. Session time limits can be enabled or disabled from the Responsible Gaming section of your account settings. 8g88 recommends that all players set a session limit, even if they do not feel they need one — it serves as a useful natural checkpoint during longer playing sessions.
6. Cool-Off Periods — Detail
A cool-off period is a temporary suspension of gambling activity on your 8g88 account. Unlike self-exclusion, a cool-off is time-limited and your account will automatically reactivate when the chosen period expires. Cool-off periods available on 8g88 are: 24 hours, 48 hours, 7 days, and 30 days.
During a cool-off period: your account login is suspended; no deposits, bets, or casino play can be made; your existing balance is preserved and will be available when the cool-off expires; you will not receive any marketing or promotional emails from 8g88; and the cool-off cannot be cancelled before it expires. If you need a break right now, a cool-off is the fastest way to create space between yourself and the platform without permanently closing your account.
7. Self-Exclusion — Detail
Self-exclusion is a formal request to be excluded from the 8g88 platform for an extended period. Unlike a cool-off, self-exclusion must be requested through the 8g88 support team (via live chat or email) and cannot be activated through the self-service dashboard alone. This requirement exists to ensure the player speaks directly with a support agent, who can confirm the request, explain the implications, and provide information about additional support resources.
Self-exclusion periods available on 8g88:
- 3 months — Account suspended for 90 days.
- 6 months — Account suspended for 180 days.
- 1 year — Account suspended for 365 days.
- Permanent — Account closed permanently. This action is irreversible.
During self-exclusion: your account is fully suspended; all marketing communications are stopped; your remaining balance is preserved (for timed exclusions) or returned to your registered payment method (for permanent exclusion after a 30-day verification process); and any new registration attempt using the same personal details will be identified and rejected. 8g88 uses identity matching to prevent self-excluded players from re-registering under a different username.
To lift a timed self-exclusion before it expires, you must contact support in writing at least 7 days before the exclusion end date. Reinstatement is not automatic — it requires a support review and a 7-day reflection period before the account can be reactivated. This safeguard is in place to ensure that reinstatement requests are considered and deliberate, not impulsive.
8. Responsible Gaming and Promotional Communications
8g88 takes care to ensure that its marketing and promotional activities do not target vulnerable players or encourage irresponsible gambling behaviour. Specifically: players who have set a cool-off period or self-exclusion are immediately removed from all promotional email lists and will not receive bonus offers, free spin notifications, or deposit match communications during their exclusion period. Players who have contacted support regarding problem gambling concerns are flagged internally and will receive reduced promotional contact until our support team is satisfied that they are in a stable position.
All promotional communications from 8g88 include a responsible gaming reminder and the 21+ age restriction notice. Bonus offers on the 8g88 platform always include full terms and conditions, including wagering requirements, maximum bet rules, and time limits, so that players can make fully informed decisions before accepting a bonus.
9. Player Data and Responsible Gaming Records
8g88 records all responsible gaming actions taken on your account — including the dates and times limits were set, modified, or removed, and the full history of any cool-off or self-exclusion periods. This data is treated as sensitive personal data and is handled in accordance with the 8g88 Privacy Policy. Responsible gaming records are retained for the full duration of your account's active life and for a minimum of 5 years following account closure, as required for audit and regulatory compliance purposes.
10. Policy Review and Updates
8g88 reviews this Responsible Gaming Policy at least once every 12 months and updates it whenever there are material changes to our responsible gaming tools, processes, or applicable guidelines. When material changes are made, registered players will be notified by email at least 7 days before the updated policy takes effect. The latest version of this policy is always available at 8g88.io/responsible-gaming.
Play Responsibly on Bangladesh's Trusted Platform
Now that you know how 8g88 keeps you safe, explore everything the platform has to offer — BPL and IPL cricket betting, live casino games, slots from world-class providers, and instant deposits via bKash, Nagad, and Rocket. 21+ only. Play within your means.